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Placing your order

I'm having trouble logging into my account
If you are having trouble logging in or forgot your password, you can reset your password here: https://phenterpro.com/account/login#recover
My order won't go through / order was declined
If you're experiencing difficulties placing your order, it could be one of the following issues: Your credit card has been placed on hold or temporari...
My coupon code isn't working
If your coupon code isn't working, it may be an invalid coupon, or another coupon may already be applied to your order. You are able to use one coupon c...
How do i choose the right product for my goals?
All LipoSci Labs products are completely compatible with one another. You can use one, or multiple products at the same time. For maximum results, we re...
Is my credit card and other information safe?
Absolutely! Credit card processing is secured through Authorize.net, the highest ranked and most used encrypted merchant processing available. Authorize.net...
Can I cancel or change quantities after I order?
To keep up with demand, we process all orders as quickly as possible in a state-of-the-art shipping facility. As a result, orders are quickly processed and ...
Is this an auto-charge/monthly charge program? (no)
No. We believe that customers who want to order more can simply place another order.  We have a healthy re-order rate, and believe that auto-ship programs ...
Do you have a money-back guarantee?
Yes. If for any reason you are not 100% satisfied with your purchase, simply return your package within 30 days of your order date and you will receive a ref...
Can I return my order if I want?
Yes. It's our privilege to stand behind our 30 day money-back guarantee.  If for any reason you are not 100% satisfied with your purchase, simply re...
Do you offer any discounts?
Yes! We offer some great savings on our multi-month programs. Most of our customers want to lose anywhere from 15-30 lbs without having to go crazy at the g...